Refund & Return Policy
Overview
Our refund and returns policy is valid within 14 days of purchase date. If 14 days have passed since your purchase, we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For returns of film products, we recommend:
- Keeping the product in its original packaging
- Not removing any protective liners or seals
To Complete Your Return
- Email your order number and request to return to support@xshield-protect.com.
- If your request has been approved, XSHIELD will send a return label for you to drop off at any local UPS store.
- Once the package has been returned and delivered to XSHIELD, we will inspect and validate your return.
- If your return has been approved by XSHIELD, we will email you confirmation and a refund will be issued to the original method of payment only within 7 to 10 business days.
Non-Returnable Items
- Used products — any film or tool product that has been used
- Clearance or discontinued items
- Discounted items
Late or Missing Refunds
If you haven't received a refund after 10 business days, first check your bank or credit card account, as there is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at support@xshield-protect.com or call 470-342-0059.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it, we will exchange it for the same item.
Defective or Damaged Products
If your XSHIELD product arrives defective or damaged, please email us at support@xshield-protect.com within 7 consecutive days of delivery with:
- Your order number
- Photos of the defect or damage
- Description of the issue
We will arrange for a replacement to be sent at no additional cost to you once the defect or damage has been verified by XSHIELD.
Installation Issues
XSHIELD products require proper installation technique and experience. Returns due to installation errors, improper application, or user mistakes are not eligible for refund. We recommend:
- Reviewing our "How To" video and Installation Guide (PDF) before attempting installation
- Contacting our support team with questions before installation
Order Cancellations
Orders cannot be cancelled once the order is submitted due to the nature of custom converting and production.
Need Help?
Contact us at support@xshield-protect.com or call 470-342-0059 for questions related to refunds and returns.
Note: This refund policy applies to products purchased directly from XSHIELD. For products purchased through authorized dealers or distributors, please contact the retailer directly for their specific return policy.
XSHIELD — Questions about your return?
